Customer Service Survey

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The men and women of the Darien-Woodridge Fire District take great pride in providing the highest quality of service possible to our citizens. We are constantly seeking ways to improve our performance and our services. To assist us, we ask that you evaluate our level of service by completing this short survey. We appreciate your time to fill out our survey. Your opinion matters!

Customer Service Survey

* Indicates required field

Date of Incident: *

Service Address (for internal use ONLY) *

Line 1

Line 2

City

State

Zip Code

Country

Which type of service did you receive from DWFD? *

Fire Service Medical Service Fire Inspection / Fire Code Issue Public Education / Fire Prevention Other (please specify below)

OTHER: *

Was our team able to help you in your time of need? If no, please explain. *

Yes No N / A

EXPLAIN: *

Choose how you would rate the quality of service DWFD provided to you: *

Excellent Good Average Fair Poor (please describe below)

DESCRIBE: *

Choose how you would rate the professional conduct of the DWFD personnel: *

Excellent Good Average Fair Poor (please describe below)

DESCRIBE: *

Choose how you would rate the level of friendliness of the DWFD personnel: *

Excellent Good Average Fair Poor (please describe below)

DESCRIBE: *

Was our team overall polite, courteous, and attentive to your needs? If no, please explain. *

Yes No

Explain: *

Is there anything DWFD can do to improve our services to you and/or the community? *

We value any and all additional comments, questions, concerns, and/or suggestions! *

Submit

Station 89 - Headquarters
7550 Lyman Avenue
Darien, Illinois 60561
630.910.2200 (Non-Emergency)
630.910.2203(Fax)