Customer Service Survey

The men and women of the Darien-Woodridge Fire District take great pride in providing the highest quality of service possible to our citizens. We are constantly seeking ways to improve our performance and our services. To assist us, we ask that you evaluate our level of service by completing this short survey. We appreciate your time to fill out our survey.

Your opinion matters!

Date of Incident:

Phone

Street Address Line 1

Street Address Line 2

City

State

Zip Code

Which type of service did you receive from DWFD?*

Which type of service did you receive from DWFD?

Other - Which type of service did you receive from DWFD?

Was our team able to help you in your time of need? If no, please explain.*

Was our team able to help you in your time of need? If no, please explain.

Yes No N / A

Explain - Was our team able to help you in your time of need?

Choose how you would rate the quality of service DWFD provided to you: *

Choose how you would rate the quality of service DWFD provided to you:*

Describe - Choose how you would rate the quality of service DWFD provided to you:

Choose how you would rate the professional conduct of the DWFD personnel: *

Choose how you would rate the professional conduct of the DWFD personnel:

Describe - Choose how you would rate the professional conduct of the DWFD personnel:

Choose how you would rate the level of friendliness of the DWFD personnel: *

Choose how you would rate the level of friendliness of the DWFD personnel:

Describe - Choose how you would rate the level of friendliness of the DWFD personnel:

Was our team overall polite, courteous, and attentive to your needs? If no, please explain. *

Was our team overall polite, courteous, and attentive to your needs? If no, please explain.

Yes No

Explain - Was our team overall polite, courteous, and attentive to your needs? If no, please explain.

Is there anything DWFD can do to improve our services to you and/or the community?

We value any and all additional comments, questions, concerns, and/or suggestions!

Customer Service Survey

Your opinion matters!

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